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Book with us in confidence knowing you won’t find our places cheaper elsewhere. All of the prices we display are set and matched by our Agencies.
Our ‘from price’ is based on a one night stay in low season and designed to help you to compare different prices across our collection. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
and
1. Booking and payments
1.1 Should you wish to cancel your stay at In The Vale a 20% non-refundable fee will be taken from the price of your original booking. This is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees, and customer service.
1.2 Your Booking is confirmed and a booking confirmation is sent to your email. This booking confirmation will normally be sent out within 24 hours in the case of email. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email (hello@inthevale.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately.
1.3 All Bookings must check-in and check out on a Monday, Wednesday, or Friday
2. Cancellation and Amendment by You
2.1 If you have to, or want to, cancel or amend your Booking this request must be sent to us by email (hello@inthevale.co.uk) and will be considered and responded to within one working day of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Any amendments to your Booking or cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit as per clause 2.3.2.
2.3 In The Vale’s General Cancellation Charges:
2.3.1 Cancellation by you at any time will result in 20% of the full price being forfeited, this is a non-refundable fee.
2.3.2 In the event of cancellation within 10 weeks of check-in the total cost of the accommodation including the deposit is non-refundable. In some circumstances, it may be possible to swap the stay to another date as per clause 2.3.5 below. Cancellation should always be in writing to hello@inthevale.co.uk. The 20% fee is always non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, booking management, credit card fees, and customer service.
2.3.4 If extreme weather prevents you from reaching your holiday, taking or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3.2 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), In The Vale will endeavor to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available at Birkett Mire, or will refund all monies paid, or a proportion in the case of curtailment. In The Vale cannot, however, pay any compensation or expenses as a consequence of such an event.
2.4 In The Vale’s General Amendment Charges:
2.4.1 Amendments to your Booking can only be made more than 10 weeks prior to the check-in date, after which time amendments may be treated as a cancellation and our refund policy as detailed in clause 2.3.2 above may apply. All amendments are subject to availability and may incur a fee which is at In The Vales discretion.
2.4.2 Differences in the total amount payable resulting from amendments to your Bookings will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.
2.4.3 In the event that a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
2.4.4 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook, and sometimes a credit against a future stay will be offered via a Gift Voucher. Unless agreed otherwise, this Gift Voucher will only be redeemable with In The Vale as per the original Booking and Agency Booking Terms and Conditions would apply.
2.4.5 If a date swap is offered then normal Booking Terms and Conditions would apply on the new date and Booking.
3. Changes and Cancellations by the In The Vale
We will inform you as soon as reasonably possible if In The Vale needs to make a significant change to your confirmed booking or to cancel your Booking. We will also try and organise an alternative Booking offered by In The Vale, or a refund but we will have no further liability to you.
4. Cancellations due to events outside of In The Vale’s control
In The Vale may have to cancel a booking due to events outside of their reasonable control (see clause 2.0). In such circumstances, we will try and organise any alternative Booking offered by In The Vale, or a refund but we will have no further liability to you.
5. Complaints
We always aim to provide the best possible holiday experience, however, in the event that you have any complaint or problems during your stay, please immediately notify the In The Vale during the stay itself, so that In The Vale has the opportunity to resolve the given problem at the time. Please also let us know of the problem as soon as possible by emailing hello@inthevale.co.uk so we are aware too and can support you with resolving anything. If you do not follow this procedure there will be less opportunity for In The Vale to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced or negated. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It is important to know that you’ve enjoyed your stay or if anything could have been improved.
6. Pricing
6.1 Rates are set per place in GBP.
7. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honored and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
8. Pets
8.1 No properties at Birkett Mire are Pet Friendly, should a guest bring their pet to Birkett Mire, In The Vale reserves the right to cancel the booking without issuing a refund to the guest.
9. VAT
The tax is included in the advertised holiday rental price.
10. Visa, passport, and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Booking you chose to purchase. Information on visa, passport, and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up-to-date position with In The Vale, Passport Office, appropriate embassy or consulate, or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel, it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
11. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment. Please read your policy details carefully and take them with you on holiday.
12. Special requests
If you have any special requests (for example dietary requirements, allergy, cots, or room location), please let us know at the time of booking. We will do our best to meet them, but unfortunately, we can’t guarantee that they will be met and we will have no liability to you if they are not.
13. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. In The Vale reserves the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
14. Your Responsibilities
14.1 Please note that you have a contract with In The Vale. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Property and other guests and their property.
14.2 During the period of Covid-19 or any other pandemic it is also your responsibility to ensure that you are healthy and safe to travel and that you respect the safety of In The Vale and any other guests by conforming to social distancing and other government guidelines relating to your stay.
14.3 You are responsible for informing In The Vale of any losses or damage to the property as soon as possible. Please note that you will be liable to pay In The Vale for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear).
14.4 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the In The Vale will be the final judge on their Property), or illegally, In The Vale reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Any refund for so doing will be at the entire discretion of the In The Vale.
14.5 In The Vale reserves the right to sue the guest for any loss, damage or injury caused to In The Vale, the Property or to other guests and/or their property.
14.6 In The Vale only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and In The Vale has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, please contact In The Vale.
15. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
16. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other In The Vale literature, these Agency Terms & Conditions shall prevail.
17. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
28. Events beyond In The Vales control
If In The Vale is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.